Online Bill Pay FAQ

Q: What is Online Bill Pay?

A. Online Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from. It's safe, secure, and easy to use.

Q: Who can I pay with Online Bill Pay?

A. You can pay anyone in the United States and Puerto Rico with a valid mailing address. You can pay credit card accounts, utilities, professionals, auto loans, and even a lawn service or relative. All that is needed is access to the internet with a secure browser.

Q: How are online payments delivered?

A. Payments are sent one of two ways - electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via US Postal Service.

Q: Is Online Bill Pay secure?

A. Paying bills online is one of the safest ways to pay your bills. Online Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Q: Is there a limit on the number of payees I may have set up?

A. There is no limit of payees you can set up through the Online Bill Pay system.

Q: When will the money be taken out of my account?

A. Electronic payments and payments made by check will be debited from your account on the Processing Date you choose when paying the bill.

Q: What are the primary benefits of Online Bill Pay?

A. Here's a quick list of the many ways you can benefit from using Online Bill pay:

  1. Save time. With Online Bill Pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features, such as recurring payments, allow you to automate regular bill payments.
  2. Save money. Paying bills online saves on postage, stamps, late fees, and checks.
  3. Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
  4. Gain piece of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
  5. Help the environment by saving paper. With Online Bill Pay, there are no checks to write or envelopes to mail.


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