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Online Banking

Online Banking FAQ

Q: What is Online Banking?

A. Online Banking is a real-time online system that allows our customers a secure and convenient way to access their Alliance Bank accounts through the internet.

Q: How do I register for Online Banking?

A. You can complete the Online Banking registration form and submit it to us. Once your registration is received and processed, you will receive an email with instructions on how to access the system for the first time. You may contact us anytime at 1-888-287-4094 for help or additional information.

Q: How secure is Online Banking?

A. All sensitive and personal information is encrypted and access requires passcodes that only you know. In addition, your full account numbers are never displayed on the system.

Q: What happens if I forget or lose my login information?

A. You may call us at 1-888-287-4094 and with proper verification, your Access ID and Passcode will be restored or reset. You may also use the “Passcode Reset” feature online, which can be found in the Online Banking section of our home page. This feature allows you to unlock your account if it has been locked out after three unsuccessful login attempts.

Q: Is there a time out feature?

A. Yes, if the system has been inactive for over 10 minutes, the user will be required to re-enter their Access ID and Passcode.

Q: What formats can I download my transaction history in?

A. Online Banking supports downloads to spreadsheets or word processing programs such as Quicken and Microsoft Money.

Q: How much information can I view at once?

A. The system will automatically show the current month’s transactions in a Quick History mode. However, by selecting User Preferences, you can choose to view the current and previous month. Or, you can choose View History and select transactions up to the last 24 months.

Q: How current is my banking information?

A. Your account information is updated at the end of every business day.

Q: Can I schedule future transfers?

A. Yes, you can make real time transfers for the same business day and schedule future and recurring transfers.

Q: Can I make “principal only” payments for loans?

A.Yes, you can designate “principal only” payments. After selecting an Alliance Bank checking account, you can then choose the Principal option, under Type of Payment. At this time, you many not use an external checking account to make a “principal only” payment. 

Online Bill Pay FAQ

Q: What is Online Bill Pay?

A. Online Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from. It's safe, secure, and easy to use.

Q: Who can I pay with Online Bill Pay?

A. You can pay anyone in the United States and Puerto Rico with a valid mailing address. You can pay credit card accounts, utilities, professionals, auto loans, and even a lawn service or relative. All that is needed is access to the internet with a secure browser.

Q: How are online payments delivered?

A. Payments are sent one of two ways - electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via US Postal Service.

Q: Is Online Bill Pay secure?

A. Paying bills online is one of the safest ways to pay your bills. Online Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

Q: Is there a limit on the number of payees I may have set up?

A. There is no limit of payees you can set up through the Online Bill Pay system.

Q: When will the money be taken out of my account?

A. Electronic payments and payments made by check will be debited from your account on the Processing Date you choose when paying the bill.

Q: What are the primary benefits of Online Bill Pay?

A. Here's a quick list of the many ways you can benefit from using Online Bill pay:

  • Save time. With Online Bill Pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features, such as recurring payments, allow you to automate regular bill payments.
  • Save money. Paying bills online saves on postage, stamps, late fees, and checks.
  • Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
  • Gain piece of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
  • Help the environment by saving paper. With Online Bill Pay, there are no checks to write or envelopes to mail.

Customer Awareness for Online Banking

Recently, Alliance Bank has seen significant changes in the Online Banking threat landscape. Fraudsters have continued to develop and deploy more sophisticated, effective, and malicious methods to compromise authentication mechanisms and gain unauthorized access to customers’ online accounts. Rapidly growing organized criminal groups have become more specialized in financial fraud and have been successful in compromising an increasing array of controls. Various complicated types of attack tools have been developed and automated into downloadable kits. Fraudsters are responsible for losses of hundreds of millions of dollars resulting from online account takeovers and unauthorized funds transfers. Alliance Bank is providing the below security awareness information for your use and action to help protect your online account and transaction information.

Below are the protections and liabilities for consumer transactions using Alliance Bank’s Online Banking program:

To access our Online Banking service, you must enter the Username that’s established or provided for your Online Banking Customer Account together with a Password and additional security credentials. It is your responsibility to safeguard these credentials after they are provided. Anyone to whom you give your Online Banking credentials will have full access to your accounts, even if you attempt to limit that person's authority.

You or someone you have authorized by giving them your Online Banking credentials can instruct us to perform the following transactions:

  • Make transfers between your qualifying accounts to the extent authorized;
  • Obtain information that we make available about your qualifying accounts;
  • Obtain other services or perform other transactions that we authorize.

You must have enough money or credit in any account from which you instruct us to make a payment or transfer. You also agree to the Terms & Conditions of your deposit account that you received when you opened your deposit account.

STATEMENTS

Your Online Banking payments and transfers will be indicated on the monthly or quarterly statements we provide. Please notify us promptly if you change your address or if you believe there are any errors or unauthorized transactions on any statement, or statement information.

UNAUTHORIZED TRANSACTIONS OR LOSS OF THEFT OF YOUR ONLINE BANKING ID OR PIN

If you believe your Online Banking credentials or other means of access have been lost or stolen or that someone has used them without your authorization, call us immediately at 1-888-287-4094 Toll Free or locally at 573-334-1010 during normal business hours. After hours you may e-mail us at , or write us at Alliance Bank, 217 N Kingshighway, Cape Girardeau, MO, 63701. Immediately contacting us by phone is the best way of reducing your possible losses, since not all e-mail may arrive at their destinations. We will send an e-mail back to you as confirmation that we did receive it. Because e-mail is not secure, do not include any of your account or social security numbers with your e-mail. Your name, address, and a brief message as to what the problem might be is all we will need. If you have given someone your Online Banking credentials and want to terminate that person's authority, you must change your username and password or other means of access or take additional steps to prevent further access by such person.

You may terminate your Online Banking Agreement at any time upon giving Bank written notice of the termination. If you terminate, you authorize us to continue making transfers you have previously authorized until we have had a reasonable opportunity to act upon your termination notice. Once we have acted upon your termination notice, we will make no further transfers or payments from your Online Banking Account. If we terminate your use of your Online Banking Account, we reserve the right to make no further transfers of payments from your account including any transactions you have previously authorized.

You are responsible for all transfers you authorize using the Online Banking services under this Agreement. If you permit other persons to use your Login information, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your Login information and accessed your accounts without your authority. Telephoning is the best way of keeping your possible losses down.

If your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days of the mailing date of your statement, you may be liable for the full amount of the loss if we can prove that we could have prevented the unauthorized transactions if you had told us in time. Should some emergency such as extended travel or hospitalization prevent you from contacting us, a reasonable extension of time will be allowed.

LIMITATION OF LIABILITY FOR ONLINE BANKING SERVICES

If we do not complete a transfer to or from your consumer account on time or in the correct amount according to our agreement with you, we will be liable. Our sole responsibility for an error in a transfer will be to correct the error. You agree that neither we nor the service providers shall be responsible for any loss or property damage, whether caused by the equipment, software, Alliance Bank, or by online browser providers such as Netscape (Netscape Navigator browser), Google (Google Chrome) and Microsoft (Microsoft Internet Explorer browser), or by Internet access providers or by online service providers or by an agent or subcontractor of any of the foregoing. Neither we nor the service providers will be responsible for any direct, indirect, special or consequential economic or other damages arising in any way out of the installation, download, use, or maintenance of the equipment, software, the Alliance Bank Online Banking services or Online Browser or access software. In this regard, although we have taken measures to provide security for communications from you to us via Alliance Bank Online Banking Services and may have referred to such communication as "secured," we cannot and do not provide any warranty or guarantee of such security. In states that do not allow the exclusions or limitation of such damages, our liability is limited to the extent permitted by applicable law.

Additionally, Alliance Bank will not be liable for the following:

  • If, through no fault of ours, you do not have enough money in your account to complete a transaction, your account is inactive or closed, or the transaction amount would exceed the credit limit on your line of credit.
  • If you used the wrong Login information or you have not properly followed any applicable computer, Internet, or Alliance Bank user instructions for making transfer and bill payment transactions.
  • If your computer fails or malfunctions or the Online Banking service was not properly working and such problem was or should have been apparent when you attempted such transaction.
  • If, through no fault of ours, a bill payment or funds transfer transaction does not reach a particular creditor and a fee, penalty, or interest is assessed against you.
  • If circumstances beyond our control (such as fire, flood, telecommunications outages or strikes, equipment or power failure) prevent the transaction.
  • If the funds in your account are subject to legal process or other claim, or if your account is frozen because of a delinquent loan, overdrawn account, or suspected fraud.
  • If the error was caused by a system beyond Alliance Bank's control, such as a telecommunications system, or Online service provider.
  • If you have not given Alliance Bank complete, correct, or current information so Alliance Bank can process a transaction.

BILLING ERRORS

In case of errors or questions about your Online Banking transactions, telephone us at the phone numbers or write us at the address set forth above as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears

  • Tell us your name and account number.
  • Describe the transaction you are unsure about, including the transaction confirmation or reference number if applicable, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

The following two paragraphs apply only to consumer accounts (an account belonging to a natural person and used primarily for personal, family, or household purposes):

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question (ninety (90) calendar days for new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will re-credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account.

If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.

  • Alliance Bank will never contact any customer and request your electronic online banking credentials. If you get a call asking for your credentials, hang up and call us!
  • If you are an Alliance Bank commercial online banking customer we suggest you periodically evaluate the possible risks to your account. Some key areas to check are:
    • Who has access to the online banking PC and user credentials?
    • Is (Are) the online banking PC or PCs secured after normal business hours?
    • Do you have up-to date anti-virus and anti-malware software on the PC?
    • How often do you change the online banking passcode and how many users know the passcode?
    • Is there an active firewall on your PC?
  • Tips to Reduce the Risk in Online Banking
    • Block cookies on your Web browser: When you ‘surf’ online websites, hundreds of data points are being collected by the sites you visit. These data points get mashed together to form an integral part of your “digital profile,” which is then sold without your consent to companies around the world. By blocking cookies, you’ll prevent some of the data collected about your user profile. You will have to enter your online passwords more often, but it’s a smarter way to surf the web.
    • Don’t put your full birth date on your social-networking profiles: Identity thieves use birth dates as cornerstones of their craft. If you want your friends to know your birthday, try just the month and day, and leave off the year.
    • Don’t download Facebook apps from outside the United States: Apps on social networks can access huge amounts of personal information. Some unscrupulous or careless entities collect lots of data and then lose, abuse, or sell them. If the app maker is in the U.S., it’s probably safer, and at least you have recourse if something should ever go wrong.
    • DO NOT USE public Wi-Fi hotspots to access Online Banking: Criminals and hackers are able to set up fake Wi-Fi hotspots that look legitimate. When you login to the fake network, they are able to access personal information or download malware onto your device without the consumer knowing. 
    • Use multiple usernames and passwords: Keep your usernames and passwords for social networks, online banking, e-mail, and online shopping all separate. Having distinct passwords is not enough nowadays: if you have the same username across different Web sites, your entire romantic, personal, professional, and e-commerce life can be mapped and re-created with some simple algorithms. It’s happened before.
Online Banking Problems, Concerns, or something doesn’t look right? Call us at 1-888-287-4094.

Mobile Banking FAQ

Q: What is Mobile Banking?

A. Mobile banking is a service that allows bank customers to use a mobile device to initiate routine transactions and pay bills from anywhere, anytime. Customers can view account balances and transaction history, view account alerts, initiate funds transfers and pay bills. Our mobile banking service supports all account types including checking, money markets, loans and lines of credit.

Q: Do I need to have Alliance Bank Online Banking in order to have Mobile Banking?

A. Yes. You must be enrolled for Alliance Bank Online Banking before you can enroll in Mobile Banking.

Q: How do I enroll for Mobile Banking?

A. Alliance Bank has a Self-Enrollment Feature that makes signing up for mobile banking easier than ever. Simply download the mobile banking app and click New User – this will start the self-enrollment process.

If you are already a user of Online Banking, you can just sign in to the mobile banking app with your Username and Password.

Apple iPhone or iPad

  • Download the app from iTunes by clicking on the “App Store” icon on your device and search for “Alliance Bank Mo”.
  • Touch the icon beside the app then start the download by hitting the “Get” button in the upper right-hand corner.
  • Hit the “Install” button and then enter your iTunes account password (You MUST have an iTunes account already set up before you will be able to download the app)

Android Devices

  • Download the app from Google Play by clicking on the “Play Store” icon on your device and search for “Alliance Bank Mo”.
  • Touch the icon beside the app
  • Download the app by hitting the “Install” button in the upper right-hand corner.

Q: Is there a fee charged for Mobile Banking?

A. At this time, Mobile Banking is a free service.

Q: How do I view alerts in Mobile Banking?

A. Select “Manage Alerts” from the Main Menu.

Note: You can view alerts that are already set up OR create new ones by selecting the “+” in the top right of the My Alerts tab.

Q: How do I transfer funds and pay bills in Mobile Banking?

  • Select “Move Money” from the Main Menu.
  • Touch the New Transaction button
  • Choose which account to move money from
  • Choose which account to move money to
  • Enter amount, date it should occur and how often it should occur; then choose Continue.
  • Review the summary of your payment and then choose Submit.

Q: What types of functions can I perform in Mobile Banking?

A. Alliance Bank’s Mobile App lets you view account balances and transaction history, set account alerts, and move money by fund transfers or paying bills. Users can also find the closest Alliance Bank location or ATM by using the ‘Locations’ feature.

Q: Can I add a new bill payee through Mobile Banking?

A. Yes. Select “Move Money”, then choose the ‘My Payees’ tab on the top right corner.

  • You will then see a list of your payees; hit the “+” icon to Add.
  • Next select Bill Pay for the type of Payee, and then fill out the Payee From and hit ‘Save’.
  • The payee you added will then duplicate to Online Banking and appear the next time you login

Mobile Banking Best Practices

The following are some best practices for consumers when using Mobile Banking:

  • Download the Alliance Bank Mobile Banking App, as well as all your mobile applications, only from trusted sources (e.g. Apple Store or Google Play, depending on device).
  • Keep your mobile device operating system and applications up to date with the latest patches.
  • Consider using tools or programs that allow you to remotely wipe your mobile device if it is lost or stolen.
  • Protect your mobile device with additional authentication, by setting up a PIN, Passcode or Fingerprint (Touch ID), depending on your preferred device.
  • Never access your Online or Mobile Banking accounts from a ‘jailbroken’ (iPhone/iPad) or ‘rooted’ (Android) mobile device. Doing this can open “backdoors” for hackers to install malicious software.
  • Ensure your home wireless network is configured to use Wi-Fi Protected Access II (WPA2) Wireless Security Technology. (Your internet provider should be able to set this up on your connection)
  • Consider using anti-malware applications to mitigate the risk of breaches.
  • DO NOT USE public Wi-Fi hotspots to access Online Banking or Mobile Banking.
  • Enable the automatic screen-lock feature on your mobile device to protect your phone and data when not in use.
  • Do not configure your mobile applications for auto-login capability, especially Mobile Banking or Financial Apps.
  • Turn off wireless device services such as Wi-Fi, Bluetooth and GPS when they are not being used.
  • If you suspect your mobile device is lost or stolen notify your mobile carrier and suspend your service. Also, notify Alliance Bank immediately, if you have downloaded the mobile banking application.
  • Never send any information about your accounts such as account numbers, passwords, balances etc., to anyone via a text message, as it is not secure.
  • After you have completed your Mobile Banking session, it is good practice to always log off to ensure your session has been disconnected.

Mobile Privacy and Security

Alliance Bank strives to exceed expectations regarding your privacy and security, as both are very important. We won’t store personal or financial information on your mobile device and will not use your camera or contact lists for any purpose. All wireless communications are securely encrypted using the industry standard.

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